FAQ
Frequently Asked Questions
Are sale items final sale?
All sale/discounted items are final sale. We do not offer refunds, exchanges, or cancellations on discounted products.
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. While we will make every effort to assist, we are unable to replace products that are lost, stolen, or damaged.
Please ensure to enter the correct shipping address at checkout.
Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.
Do you ship internationally?
At this time, international shipping is not available. However, we are actively working on expanding our services and plan to offer international orders in the near future. Please check back for updates as we continue to grow our shipping options.
Are sale items final sale?
All sale/discounted items are final sale. We do not offer refunds, exchanges, or cancellations on discounted products.
What does 'in stock' mean for pre-order items?
Items labeled as "in stock" during a pre-order period indicate that they are available for reservation These items require production before shipping and are not immediately available. Please refer to the stated timeline on the product and shipping policy page for details.
Do you have a store location?
We're currently exclusively operating online.
Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. While we will make every effort to assist, we are unable to replace products that are lost, stolen, or damaged.
Please ensure to enter the correct shipping address at checkout.
Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.
How can I updated my shipping address?
If you had entered the wrong shipping address by accident or in need of updating the shipping address, please contact us at support@withsight.co and provide your order/confirmation # along with the new shipping address.
If your order is still processing and has not shipped yet, we will go ahead and update the shipping information and send you an updated confirmation email.
How can I updated my shipping address after the order shipped?
If your order has already shipped, we are unable to update the shipping address due to the package processing through the designated shipping carrier selected at checkout.
How can I track my order?
Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details.