Shipping policy

Overview

We are committed to providing timely and reliable delivery of your online orders. Please note that the shipping timeframes displayed at checkout refer solely to the delivery process and are separate from our order processing times.

Order Processing

All orders are carefully prepared and typically processed within 1-3 business days (excluding weekends and holidays). This processing period ensures that every item is properly inspected and packaged before it is shipped.

Shipping Timeframes

The shipping timeframes quoted at checkout apply once your order has completed the processing stage. These estimates are based on your chosen shipping method and destination. Please be aware that while we strive to meet these estimated delivery dates, factors beyond our control—such as weather conditions, carrier delays, or unforeseen events—may occasionally affect shipping times.

Order Tracking

After your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your package’s progress until it reaches your doorstep.

Important Note

The processing time (1-3 business days) is separate from the shipping time. Please plan your order accordingly if you need your items by a specific date.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer support team at support@withsight.co.

Pre-Order Shipping Policy

Overview

Thank you for your interest in our exclusive pre-order items. Please note that pre-orders follow a unique shipping schedule distinct from our regular orders.

Shipping Timeframes

Pre-ordered items are expected to ship within 2-3 weeks from the date your order is placed. This extended timeframe allows us to ensure quality production and thorough quality checks before shipping.

Order Updates

Once your pre-order has been processed and is ready for shipment, you will receive an email confirmation along with tracking information. We will keep you informed every step of the way, and any significant changes to the shipping schedule will be communicated promptly.

Questions or Concerns

If you have any questions about your pre-order or need further assistance, please contact our customer support team at support@withsight.co.

We appreciate your patience and look forward to delivering your order soon.